11/19/2009 USCIS Standardizes Process for Accommodating Customers with Disabilities

[Immigration Office]

USCIS Standardizes Process for Accommodating Customers with Disabilities


WASHINGTON—U.S. Citizenship and Immigration Services (USCIS) today announced that it has established a streamlined, standardized process for receiving requests for accommodations from customers with disabilities. Customers in need of accommodations from field offices and Application Support Centers should now call the National Customer Service Center (NCSC) at 1-800-375-5283 (TDD: 1-800-767-1833).
USCIS offices have historically provided accommodations for customers with disabilities as federal law requires. We are building on this practice to ensure that customers have a central point of contact for requesting accommodations and that across the country, customers with disabilities have a consistently positive experience when they visit USCIS offices.
Customers wanting to attend an event or schedule an appointment online to meet with USCIS can call the NCSC at any time to request an accommodation. Customers who have an appointment in conjunction with an application, such as an ASC or interview appointment, should request their accommodations after they have received their appointment notices. Customers needing accommodations at asylum offices should continue to contact the asylum offices directly.